Ten Questions, Answered Plainly

The machine run through its cycle with the panel open and the meter on, in front of you, in the same order every time. The house — wiring, venting, water, salt, humidity — is checked as a suspect right alongside the machine, and the house file keeps the numbers, not only the verdict.

Most weekdays, yes. Warm refrigerators and dead dryers take the top of the day; other calls ride their run in a window dispatch will actually keep.

Every one, at every age — GE, Whirlpool, Samsung, LG, Bosch, Sub-Zero, Wolf, Viking, Miele, Frigidaire, Maytag, Kenmore and the rest. The shop is independent, claims no factory authorizations, and says so.

No. You are the customer; the ticket and the house file are handed to you, and what happens with them afterward is your call.

The one written number for the repair, shown before a tool is picked up. It does not grow: if the walk-through turns up something else once the panel is off, the work stops and you decide.

In writing, every time. The shop sells nothing, so a retire verdict is only arithmetic — and plenty of older machines get the other verdict: a fifty-dollar part and ten more years.

Weekly. Lockbox visits, turnover-day timing on Folly and downtown, a house file per unit, and tickets written so a board or an absent owner can read them without a phone call.

West Ashley, James Island, Johns Island, the peninsula, North Charleston south of the airport, Mount Pleasant south of Highway 41, Folly Beach and the Hollywood road. Summerville, Goose Creek, Daniel Island, Kiawah and Seabrook are outside it, and dispatch says so rather than promising a window the truck cannot keep.

Your number, the ZIP, the street, the machine and what it is doing. A model number and a photo of the error code mean the probable part rides on the truck; downtown, a word about parking saves ten minutes.

The stretches of a vent that a brush reaches from the machine or the hood are cleared and re-measured during a dryer visit, and washer valves and hoses are exercised and replaced during the walk-through. A run buried inside a raised-house enclosure or a historic wall, or a change to the plumbing, is another trade, and the house file names it rather than improvising.